💸 Refund and Return Policy

Effective Date: June 20, 2025

At Prymavel, your satisfaction is our priority. If you’re not completely happy with the product you received, we offer a hassle-free refund and return policy designed to give you peace of mind. Please review the following guidelines for details on how we handle returns and refunds.

✅ Eligibility for Returns and Refunds

To be eligible for a return:

  • Products must be returned within 30 days of receipt

  • Items must be unused, unopened, and in their original packaging

  • Returns must include a receipt or proof of purchase

📦 How to Return a Product

  1. Contact our customer service at info@prymavel.com to request return authorization

  2. Ship the product to the return address provided

  3. Make sure the product is securely packaged to prevent damage during transit

💳 Refund Process

  • Once we receive and inspect your return, you’ll be notified via email regarding the approval or rejection of your refund

  • If approved, a refund will be issued to your original method of payment within 7–10 business days

🚫 Non-Refundable Items

The following items cannot be returned or refunded:

  • Opened or used sunscreen products

  • Items marked as non-returnable on the website

  • Gift cards

🔁 Exchanges

We currently do not offer direct exchanges.
If you’d like a different product, please return your item and place a new order separately.

🚚 Shipping Fees

Return shipping fees are the responsibility of the customer, unless the item is defective or damaged upon arrival.

🔄 Changes to This Refund Policy

Prymavel reserves the right to update or modify this policy at any time.
Any changes will be reflected on this page with the updated effective date.

📞 Contact Us

If you have any questions or concerns, please contact our support team:

Thank you for shopping with Prymavel.