Refund and Returns Policy
Effective Date: January 6, 2025

At Prymavel, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms for returning or exchanging items purchased from prymavel.com.

1. Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unwashed, and in their original packaging.

  • Returns must be initiated within 30 days of the delivery date.

  • A receipt or proof of purchase is required.

Non-Returnable Items:

  • Personalized or custom-made products

  • Items on clearance or marked “final sale”

  • Gift cards

2. Return Process

2.1 Step 1: Contact Us

Email info@prymavel.com or call us at (614) 409-4279 to initiate a return. Include your order number, item details, and reason for return.

2.2 Step 2: Ship the Item

After receiving return approval, send the item to: Prymavel Returns Department
5244 Princeton Ln, Groveport, Ohio

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

2.3 Step 3: Refund Processing

Once we receive and inspect the returned item, we will notify you of the refund status. Approved refunds will be processed to your original payment method within 7-10 business days.

3. Exchanges

We only replace items if they are defective or damaged. To request an exchange, follow the return process and specify your exchange preference.

4. Late or Missing Refunds

If you haven’t received your refund:

  • Check with your bank or credit card provider (processing times vary).

  • Contact us at info@prymavel.com for assistance.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days of receipt. Provide a photo of the issue for verification, and we will arrange a replacement or refund.

6. Cancellations

Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed.

7. Policy Updates

We may revise this Refund and Returns Policy. Changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions about this Refund and Returns Policy, please contact us:

  • Hotline: (614) 409-4279

  • Address: 5244 Princeton Ln, Groveport, Ohio

  • Email: info@prymavel.com

  • Website: prymavel.com