Shipment Policy
Effective Date: January 6, 2025

At Prymavel, we strive to ensure timely and reliable delivery of your orders. This Shipment Policy provides details on shipping methods, costs, and procedures for purchases made through prymavel.com. By placing an order, you agree to these terms.

1. Shipping Options

We offer the following shipping methods:

  • Standard Shipping: Delivery within 5-7 business days (domestic)

  • Expedited Shipping: Delivery within 2-3 business days (domestic)

  • International Shipping: Delivery times vary by destination

2. Shipping Costs

Shipping fees are calculated based on:

  • Destination address

  • Order weight and size

  • Selected shipping method

The total cost will be displayed during checkout.

3. Order Processing Time

Orders are processed within 1-2 business days after confirmation. Orders placed on weekends or holidays will be processed on the next business day.

4. Tracking Information

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment. Please note that tracking updates may vary depending on the carrier.

5. International Shipping

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees.

  • Delivery times may vary due to customs clearance processes.

6. Lost or Delayed Shipments

If your order is delayed or lost, please contact our support team at info@prymavel.com. We will work with the carrier to resolve the issue and provide updates on your shipment.

7. Address Accuracy

It is the customer’s responsibility to provide accurate shipping information. Prymavel is not responsible for delays or failed deliveries due to incorrect addresses. If you notice an error, please contact us immediately at (614) 409-4279.

8. Damaged Shipments

If your package arrives damaged, please notify us within 7 days of receipt. Include photos of the damaged package and items for faster resolution. We will arrange a replacement or refund as per our Refund and Returns Policy.

Contact Us

For any questions about our Shipment Policy, please contact us:

  • Hotline: (614) 409-4279

  • Email: info@prymavel.com

  • Address: 5244 Princeton Ln, Groveport, Ohio